Premark Lab

Last Updated: [25.05.2026]
Premark Lab ("we," "us," or "our") operates premarklab.com and provides marketing infrastructure services to therapists in private practice. This Privacy Policy explains what information we collect, how we use it, and what rights you have over it.
‍
1. Information We Collect
Information You Provide Directly
Contact form submissions: When you fill out a contact form on our website, we collect your name and email address along with the message you submit.
Client onboarding: When you become a client, we collect your name, business name, email address, phone number, and the practice information you choose to provide during onboarding (such as your practice focus, area of expertise, niche, ideal client profile, website link, and website platform). Billing information is handled entirely by Stripe and is never collected or stored on our systems.
‍
Access You Grant Us
To deliver our services, you grant us access to your existing platforms through each platform's own permission system — by adding our designated account as an authorized user or manager. We never ask for, collect, receive, or store your usernames, passwords, or login credentials of any kind. We hold no ability to access your accounts beyond the specific roles you assign to us.
The access you may grant includes:Google Business Profile manager access — to optimize your profile, post content, and manage reviews on your behalf.
Website CMS access (editor or contributor level) — to deploy and update content on your behalf.
Google Search Console access — to analyze your search performance, rankings, and indexing.
Google Analytics access — to analyze your website traffic and audience data.We use this access solely to analyze, optimize, and create content for your practice. We do not export, retain, or store the data we view through these platforms; our work is performed within your own accounts. By granting this access, you authorize us to make changes to your connected platforms and content on your behalf.
You retain full control of this access at all times and may remove or revoke it whenever you choose. If you cancel your subscription, we cease all use of your accounts immediately, and you remove our access through your platform settings. We retain nothing accessed through your connected platforms after termination.
‍
Patient Information — Excluded by Design
We do not request, and you agree not to grant us, access to any system, page, account, or platform feature that contains patient information or protected health information (PHI). Where a connected platform includes a feature capable of surfacing patient communications (for example, profile messaging), we do not access or use that feature. See Section 5.
‍
Information Collected Automatically
Our website is built on Webflow. Webflow may collect standard server log data including IP addresses, browser type, and pages visited. We do not currently use additional analytics tools or tracking pixels on our own site.
‍
2. How We Use Your Information
We use the information we collect to:Respond to inquiries submitted through our contact form
Process and manage your subscription through Stripe
Deliver contracted marketing services, including profile optimization, search and analytics review, and content deployment on your behalf
Communicate with you about your account and service delivery
Send marketing and service updates (where you have opted in)

3. Email Communications
We may contact you via email for service-related communications. In the future, we may use Brevo to send marketing emails to subscribers who have opted in. You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in every email.
‍
4. Payment Processing
All payment transactions are processed by Stripe. We do not collect, store, or have access to your payment card details at any point. Stripe's privacy policy is available at stripe.com/privacy.
‍
5. Patient Data
Premark Lab does not access, collect, process, or store any patient data, patient health information, or protected health information (PHI) of any kind. Our services are directed exclusively at therapists as business owners, not at their patients. We do not request access to any system containing patient information, and you agree not to provide such access. All research we conduct uses published, peer-reviewed databases and clinical literature — never individual patient records.
‍
6. Data Sharing
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:Service providers: With Stripe for payment processing and Webflow for website infrastructure, each operating under their own privacy policies.
Legal compliance: If required by law, court order, or governmental authority.
Business transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.7. Data Retention
We retain your contact and account information for as long as your account is active or as needed to provide services. We do not store, export, or retain any data accessed through your connected platforms, and we never store login credentials. If you cancel your subscription, we retain account records for a reasonable period for legal and accounting purposes only. You may request deletion of your data at any time by contacting us.
‍
8. Your Rights
Depending on your location, you may have the right to:Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Withdraw consent for communications at any timeTo exercise any of these rights, contact us at hello@premarklab.com.
‍
9. Security
We take reasonable technical and organizational measures to protect your information. Because we operate through delegated platform access rather than stored credentials, we hold no passwords or login details that could be compromised on our end. However, no method of transmission over the internet is completely secure. We encourage you to contact us promptly if you believe your account has been compromised.
‍
10. Children's Privacy
Our services are intended for licensed mental health professionals operating private practices. We do not knowingly collect information from anyone under the age of 18.
‍
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
‍
12. Contact
If you have questions about this Privacy Policy, contact us at:
‍
Premark Lab
1207 Delaware Ave #3967
Wilmington, DE 19806
hello@premarklab.com
+1 302 305 4961