Terms & Conditions

Last Updated: May 25, 2026
These Terms of Service ("Terms") govern your use of premarklab.com and your subscription to services provided by Premark Lab ("we," "us," or "our"), a marketing infrastructure company based in Wilmington, Delaware. By subscribing to our services, you agree to these Terms.
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1. Services
Premark Lab provides marketing infrastructure services exclusively to therapists in private practice. The Premark Marketing System is a monthly subscription that includes the deliverables listed on our Pricing page at premarklab.com/pricing, which may be updated from time to time.
All services are built around research conducted on your specific patient group using published peer-reviewed clinical literature. Results from our services develop over time and are not immediate.
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2. Subscription and Billing
Pricing: The Premark Marketing System is billed at $799 per month.
Billing cycle: Subscriptions are billed monthly on a recurring basis through Stripe.
No setup fee: There is no onboarding charge or setup fee.
No contract: You are not locked into any minimum term.
Cancellation: You may cancel your subscription at any time with no cancellation fee. Upon cancellation, access to ongoing service delivery ends at the close of the current billing period.
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3. Payment
All payments are processed through Stripe. By subscribing, you authorize Stripe to charge your payment method on a recurring monthly basis. If a payment fails, we will notify you and may suspend service delivery until payment is resolved. Premark Lab does not store your payment card details.
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4. Access Requirements
To deliver our services, we require you to grant us access to your existing platforms through each platform's own permission system — by adding our designated account as an authorized user or manager. We never request, collect, or store your usernames, passwords, or login credentials. You grant and control all access through the platforms themselves.
Access may include:Google Business Profile: Manager-level access to optimize your profile, post content, and manage reviews.
Website: Administrator-level access to your website. Because our services include technical and on-page SEO work — not only content deployment — we require full access to implement changes such as site structure, metadata, and schema. If your website contains patient information, we instead request editor-level (content) access only, which is sufficient to perform our work while limiting exposure to that information. Seo work will be given to you as a to do list.
Google Search Console: Access to review your search performance, rankings, and indexing.
Google Analytics: Access to review your website traffic and audience data.You retain full ownership and administrative control of all your accounts and properties at all times, and we request only the access level necessary to perform the contracted work. By granting this access, you authorize us to analyze, optimize, and make changes to your connected platforms and content on your behalf.
We do not seek out, access, or use any patient information or protected health information, and you agree not to place it where our work is performed. Where your website contains patient information, we limit our access as described above and do not access or use that information (see Section 8).
You may remove or revoke our access at any time. Upon cancellation of your subscription, you are responsible for removing our access from your platforms; we cease all use of your accounts immediately and retain nothing accessed through them.
Failure to provide required access, or withdrawal of access, may delay or limit our ability to deliver contracted services. We are not liable for delays or limitations caused by incomplete or withdrawn access.
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5. Ownership of Deliverables
Everything we build for you belongs to you. All content, copy, reports, audits, and optimizations delivered as part of your subscription are your property. If you cancel your subscription, you retain all work product delivered up to that point. We do not reclaim or remove any work upon cancellation.
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6. Results and Expectations
Marketing results — including improvements in Google rankings, AI platform visibility, and patient inquiry volume — develop over months of consistent work. We do not guarantee specific rankings, traffic numbers, or new patient volumes. We commit to delivering all contracted services with professional diligence and to building every deliverable around your business.
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7. Client Responsibilities
You are responsible for:Providing accurate information about your practice, niche, and patient group during onboarding
Granting required access in a timely manner through the appropriate platform permissions
Maintaining your own compliant systems for patient communication and record-keeping
Reviewing and approving the work and content we produce, and ensuring that anything published on your behalf complies with your professional licensing board's advertising standardsYou authorize us to make changes and publish content on your behalf across your connected platforms. You remain responsible for all content and changes made under your accounts and in your name, including those we make at your direction or with your authorization.
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8. Patient Data and HIPAA
Premark Lab does not access, collect, process, or store patient health information or protected health information (PHI) of any kind. We do not request access to any system containing patient information, and you agree not to grant us such access. Our research uses published peer-reviewed databases and clinical literature — not your patient records. You remain solely responsible for compliance with HIPAA and any other applicable privacy regulations governing your practice.
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9. Intellectual Property
All proprietary methodologies, research frameworks, systems, and processes used by Premark Lab to deliver services remain the intellectual property of Premark Lab. Deliverables created specifically for your practice are yours. Our underlying methods and systems are not.
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10. Confidentiality
We treat all information you share with us — including your practice details and business strategy — as confidential. Because we operate through delegated platform access, we do not hold your login credentials or passwords. We will not share your information with third parties except as described in our Privacy Policy or as required by law.
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11. Limitation of Liability
To the maximum extent permitted by applicable law, Premark Lab's total liability to you for any claim arising out of or related to these Terms or our services shall not exceed the total amount paid by you in the three months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages of any kind.
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12. Termination
We reserve the right to terminate or suspend your subscription if you violate these Terms, fail to make payment, or engage in conduct that we determine to be harmful to our business or other clients. We will provide notice where reasonably possible.
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13. Changes to These Terms
We may update these Terms from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our services after changes are posted constitutes your acceptance of the updated Terms.
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14. Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts of the State of Delaware.
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15. Contact
If you have questions about these Terms, contact us at:
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Premark Lab
1207 Delaware Ave #3967
Wilmington, DE 19806
hello@premarklab.com
+1 302 305 4961