Terms & Conditions

Effective Date: May 12, 2026
Last Updated: May 12, 2026
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These Terms of Service ("Terms") govern your use of premarklab.com and your subscription to services provided by Premark Lab ("we," "us," or "our"), a marketing infrastructure company based in Wilmington, Delaware. By subscribing to our services, you agree to these Terms.

1. Services
Premark Lab provides marketing infrastructure services exclusively to therapists in private practice. The Premark Marketing System is a monthly subscription that includes the deliverables listed on our Pricing page at premarklab.com/pricing, which may be updated from time to time.
All services are built around research conducted on your specific patient group using published peer-reviewed clinical literature. Results from our services develop over time and are not immediate.

2. Subscription and BillingPricing: The Premark Marketing System is billed at $799 per month.
Billing cycle: Subscriptions are billed monthly on a recurring basis through Stripe.
No setup fee: There is no onboarding charge or setup fee.
No contract: You are not locked into any minimum term.
Cancellation: You may cancel your subscription at any time with no cancellation fee. Upon cancellation, access to ongoing service delivery ends at the close of the current billing period.


3. Payment
All payments are processed through Stripe. By subscribing, you authorize Stripe to charge your payment method on a recurring monthly basis. If a payment fails, we will notify you and may suspend service delivery until payment is resolved. Premark Lab does not store your payment card details.

4. Access Requirements
To deliver our services, we require the following from you:Google Business Profile: Manager-level access to your Google Business Profile. You retain ownership of your profile at all times. We will request only the access level necessary to perform the contracted work.
Website CMS: Login credentials or contributor access to your website's content management system for the purpose of deploying content. You retain full ownership and administrative control of your website.Failure to provide required access may delay or limit our ability to deliver contracted services. We are not liable for delays caused by incomplete or withdrawn access.

5. Ownership of Deliverables
Everything we build for you belongs to you. All content, copy, reports, audits, and optimizations delivered as part of your subscription are your property. If you cancel your subscription, you retain all work product delivered up to that point. We do not reclaim or remove any work upon cancellation.

6. Results and Expectations
Marketing results — including improvements in Google rankings, AI platform visibility, and patient inquiry volume — develop over months of consistent work. We do not guarantee specific rankings, traffic numbers, or new patient volumes. We commit to delivering all contracted services with professional diligence and to building every deliverable around research specific to your patient group.

7. Client Responsibilities
You are responsible for: Providing accurate information about your practice, niche, and patient group during onboarding
Granting required access in a timely manner
Maintaining your own compliant systems for patient communication and record-keeping
Ensuring that any content you approve and publish complies with your professional licensing board's advertising standards


8. Patient Data and HIPAA
Premark Lab does not access, collect, process, or store patient health information or protected health information (PHI) of any kind. Our research uses published peer-reviewed databases and clinical literature — not your patient records. You remain solely responsible for compliance with HIPAA and any other applicable privacy regulations governing your practice.

9. Intellectual Property
All proprietary methodologies, research frameworks, systems, and processes used by Premark Lab to deliver services remain the intellectual property of Premark Lab. Deliverables created specifically for your practice are yours. Our underlying methods and systems are not.

10. Confidentiality
We treat all information you share with us — including your practice details, access credentials, and business strategy — as confidential. We will not share your information with third parties except as described in our Privacy Policy or as required by law.

11. Limitation of Liability
To the maximum extent permitted by applicable law, Premark Lab's total liability to you for any claim arising out of or related to these Terms or our services shall not exceed the total amount paid by you in the three months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages of any kind.

12. Termination
We reserve the right to terminate or suspend your subscription if you violate these Terms, fail to make payment, or engage in conduct that we determine to be harmful to our business or other clients. We will provide notice where reasonably possible.

13. Changes to These Terms
We may update these Terms from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our services after changes are posted constitutes your acceptance of the updated Terms.

14. Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts of the State of Delaware.

15. Contact
If you have questions about these Terms, contact us at:
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Premark Lab
1207 Delaware Ave #3967
Wilmington, DE 19806
hello@premarklab.com
+1 302 305 4961